About Us.

Your operation strategists dedicated to
your exceeding expectations


After working with national and international organizations, Lori M Ruffin M.B.A founded the COO Team to bring high level expertise to pioneering small to mid-sized businesses and nonprofit ventures. With stronger systems, visionary leaders can focus on their passion and grow their impact and income.

Headquartered in Richmond, Virginia

Count on us for

You may be wondering

  • Will you listen to me?
  • Will you help me achieve my goals?
  • Will I learn something I didn’t know?
  • Will you support my leadership?
  • Will your recommendations be actionable?
  • Will you help me implement your recommendations?
  • Will you be affordable?
  • Will you leave something of lasting value?

COO Team is committed to

  • Providing high value at a fraction of the market cost for COO support
  • Showing you things that you don’t already know
  • Working with you to achieve your goals
  • Giving you our best recommendation along with the support to implement
  • Being the team, you always wished you had
  • Working ourselves out of a job — unless you want the ongoing
    implementation support and accountability
Our goal is to improve your organizational effectiveness and increase the chances of your future viability.